Cancellation and Refund Policy

1. Cancellations:
   
   • Service cancellations must be requested in writing via email or through our support portal.
   • Cancellation requests require a 15-day notice period before the next billing cycle.
   • Customers must settle any outstanding dues before processing the cancellation.
2. Refunds:
   
   • Refunds are processed for unused portions of prepaid services. Prorated refunds are calculated based on the remaining days in the billing cycle.
   • Refunds are issued within 7-10 business days of approval and are credited to the original payment method.
3. Non-Refundable Charges:
   
   • Installation, activation fees, and other one-time charges are non-refundable.
   • Refunds are not applicable for violations of our terms of service or early termination without notice.
4. Service Downgrades and Changes:
   
   • Requests to downgrade or change plans must be submitted in writing. Any difference in charges will be adjusted in the next billing cycle.